f-15e only ED policy on refunds for Razbam products

[BIGNEWY]

3 minutes ago, Czar66 said:

Is there any ETA for that fix, as it is of extreme importance for the module usage?

For me it was tolerable for X amount of time for the dispute resolution before the radar issue arose, but now the value of X is significant smaller.

Are we talking next patch, two months from now.....or complete unknown when the radar will be back on being usable? This directly affects those who enjoy the module but are soft locked out of using it.

Thanks.

I have no news to share currently, we have reported to RAZBAM, and are waiting for a solution. 

thank you 

[draconus]

13 hours ago, BIGNEWY said:

we have reported to RAZBAM, and are waiting for a solution

I thought ED is actively trying to come up with a solution themselves. Reporting to Razbam and waiting seems pointless in the current situation when developer said their work has been put on hold.

[BIGNEWY]

Just now, draconus said:

I thought ED is actively trying to come up with a solution themselves. Reporting to Razbam and waiting seems pointless in the current situation when developer said their work has been put on hold.

Reporting to RAZBAM is still part of the process. 

[draconus]

1 minute ago, BIGNEWY said:

Reporting to RAZBAM is still part of the process. 

I understand but this is what every user can do and many already did in the proper subforum.

What I assumed though is that we can at least count on some internal ED fix or workaround - was I totally wrong though and we are on Razbam's mercy?

[BIGNEWY]

4 minutes ago, draconus said:

I understand but this is what every user can do and many already did in the proper subforum.

What I assumed though is that we can at least count on some internal ED fix or workaround - was I totally wrong though and we are on Razbam's mercy?

When I say reported I mean internally in our actual bug tracker. 

 This situation requires us to follow a process, reporting it to the 3rd party is part of that process. Once we know more about a fix we will let you all know. 

thank you 

[draconus]

5 minutes ago, BIGNEWY said:

When I say reported I mean internally in our actual bug tracker. 

 This situation requires us to follow a process, reporting it to the 3rd party is part of that process. Once we know more about a fix we will let you all know.

OK, thank you for taking your time to clarify.

[BIGNEWY]

2 minutes ago, draconus said:

OK, thank you for taking your time to clarify.

No problem, everything that can be done is being done, we all want a good outcome. 

thank you 

[Bosun]

Just a note to folks - if there are any legal tie-ins with this issue, know that those take time, even if they are 'peaceful' negotiations.  

Those are also intensely private for prudence's sake, and if you're wondering why there isn't more detail, if legal liability in what is said, stated, or claimed could affect outcomes or influence discussions, than you just have to accept that BigNewy is saying everything he can, and ED is doing everything they can, and unless you're a part of those proceedings, you're just not entitled to more information, and indeed it would legally complicate and potentially implicate you, to become a part of it.  

So - patience.

In the mean time - BigNewy can distract us with shiny fog & cloud pictures /shamelessask

Edited June 20, 2024 by Bosun

[Mike Force Team]

@BIGNEWYDo we need to do a gofundme campaign to help pay Razbam so we can get support again?

Mike Force Team

[BIGNEWY]

10 hours ago, Mike Force Team said:

@BIGNEWYDo we need to do a gofundme campaign to help pay Razbam so we can get support again?

Mike Force Team

No. 

There is a legal process to follow and we all wait now for the resolution to the dispute. It may take some time. 

thank you 

[Raven434th]

If we go for a refund , can we repurchase the F-15E at the price we originally bought it ,if the module gets its proper support and a mutual resolution  is arrived at?

[BIGNEWY]

5 minutes ago, Raven434th said:

If we go for a refund , can we repurchase the F-15E at the price we originally bought it ,if the module gets its proper support and a mutual resolution  is arrived at?

Hi, 

the price marked on the store is the price you would pay if you repurchased the F-15E. 

Thank you 

[_UnknownCheater_]

The last module was HAWK, now it's F-15E.I won't pay for next one.

[pii]

On 6/19/2024 at 4:07 PM, Rex said:

Personally, I've always bought direct from ED because I don't want to give ED 30% less for their products.  

My thoughts also